Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscription purchases made through our website. If you are not satisfied with suprfans.net Ghostwriter within the first 30 days of your initial subscription, you may request a full refund, no questions asked. Note: If you subscribed through the Apple App Store or Google Play Store, refunds must be requested through the respective platform.

2. Eligibility for Refunds

2.1 Eligible for Refund

• First-time subscription purchases within 30 days
• Technical issues that prevent you from using core features (after troubleshooting attempts)
• Duplicate charges or billing errors
• Unauthorized transactions on your account

2.2 Not Eligible for Refund

• Subscription renewals after the first 30 days
• One-time credit pack purchases (non-refundable once credits are added)
• Accounts that have been terminated for Terms of Service violations
• Refund requests made after 30 days from purchase date
• Dissatisfaction with AI-generated output quality (this is subjective and varies)
• Failure to cancel before automatic renewal date

3. Subscription Cancellation

How to Cancel: You can cancel your subscription at any time through your account settings. Go to Credits page → Manage Subscription, or contact our support team.

What Happens When You Cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until the period ends
• Unused credits will expire at the end of the billing period
• Your account and generated content will be preserved
• You will not be charged for future periods

Important: Cancelling does not automatically trigger a refund. If you want a refund, you must specifically request one.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at hello@1yfe.com with the subject line "Refund Request"
2. Include the following information:
   • Your account email address
   • Date of purchase
   • Transaction ID or receipt number (if available)
   • Reason for refund request
3. Wait for confirmation - Our team will review your request within 2 business days

5. Refund Processing

Processing Time: Approved refunds are processed within 5-10 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

Refund Method: Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method.

Partial Refunds: In some cases, we may offer a partial refund or credit based on the circumstances and usage of the service.

6. Credit Packs

One-time credit pack purchases are generally non-refundable once credits have been added to your account. However, we may consider refunds in the following situations:

• Technical error resulting in credits not being delivered
• Duplicate purchase made within minutes of each other
• Unauthorized purchase (with appropriate verification)

If credits have been used, only the unused portion may be eligible for refund consideration.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks result in additional fees and may lead to account suspension. We are committed to resolving any billing issues fairly and promptly through direct communication.

8. Special Circumstances

We understand that exceptional circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We review such cases individually and strive to find fair solutions.

Examples of special circumstances we may consider:

• Extended service outages affecting your ability to use credits
• Medical emergencies or other significant life events
• Accidental purchases by dependents

9. Contact Us

For refund requests or billing questions: